Streamlined Help - Update - 93% of all queries, resolved in under 6 hours

*****Update*****

The first 8 days of the new help desk have been an outrageous
success. We have now resolved 93% of all queries in under 6
hours and have a complete log of all communications all in one
place.

This means we can now service your requests much more efficiently
than when we were just using email. I will shortly ditch my
known email address as the spam coming into it is just totally
unmanageable.

Don't just use it for help requests; I have a section for general
queries, affiliates, products and suggestions.

So - if you want a quick reply - use the helpdesk!

http://help.keywordsanalyzer.com

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Over the last few months we have been getting
exponentially more and more email requests for support,
and no one is more mindful than me, than our response
times have slipped recently.

I am pleased to be able to tell you that we have
configured a help centre for all our products at
http://help.keywordsanalyzer.com/

We are building an FAQ and Knowledgebase as well which
means that most queries will probably be answered before
you ask the question.

This should dramatically increase responsiveness.